Terms of Service

1.Who we are

Sereno is operated by Frameless Design Ltd(“we”, “us”, “our”), a company registered at [registered address — placeholder] under company number [company no. — placeholder]. You can reach us at [contact email — placeholder].

2.Description of the Service

Sereno helps you plan, budget, and run a home renovation from a single dashboard. It includes AI-assisted features: from photos, documents, and the details you enter, the Service proposes next steps, draft budgets, and suggested tasks.

The AI is advisory, and you stay in control. Proposals are suggestions only and take effect only when you approve them. AI-generated output may be incomplete or inaccurate and is not professional construction, engineering, architectural, surveying, legal, tax, or financial advice. You are responsible for verifying it and, where appropriate, consulting a qualified professional before acting. We do not guarantee any particular result, cost estimate, or timeline.

3.Eligibility & accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of the information you provide and for all activity under your account.
• Keep your login credentials confidential and notify us promptly of any unauthorised use.
• If you create an account on behalf of an organisation, you confirm you are authorised to bind it to these Terms.

4.Subscriptions, billing, renewals & cancellation

• A free tier is available. Paid plans are billed as a recurring subscription at the price shown on our pricing page at the time you subscribe.
• Payments are processed by Stripe. We do not store your full card details. Your use of Stripe’s checkout is also subject to Stripe’s own terms.
• Subscriptions renew automatically for successive periods until cancelled. Prices are exclusive of any applicable taxes (e.g. VAT), which may be added at checkout based on your billing location.
• You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide pro-rated refunds for partial periods except where required by applicable consumer law.
• We may change plan prices or features on reasonable notice; changes apply from your next renewal.

5.Acceptable use

You agree not to:

• use the Service unlawfully, or to infringe the rights of others;
• upload content that is illegal, harmful, or that you have no right to share;
• attempt to gain unauthorised access to, disrupt, reverse-engineer, or overload the Service or its infrastructure;
• resell or provide the Service to third parties except as expressly permitted by your plan;
• use the Service to build a competing product, or to scrape or harvest data at scale.

6.Your content & ownership

You retain all rights to the content you upload or create in Sereno— your projects, photos, budgets, documents, and notes (“Your Content”). You grant us a limited licence to host, process, and display Your Content solely to operate and improve the Service for you, including sending it to the sub-processors listed in our Privacy Policy (for example, to an AI provider to generate proposals). We do not sell Your Content or use it to train public AI models. You can export Your Content at any time from within the app.

7.Our intellectual property

The Service itself — including the Sereno software, brand, design, and underlying technology — is owned by us or our licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

8.Third-party services & links

The Service relies on third-party providers (such as payment, hosting, AI, mapping, and messaging services) and may link to third-party sites. We are not responsible for third-party services or content, and your use of them may be governed by their own terms and privacy policies.

9.Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or suitable for your project. Nothing in these Terms limits rights you have as a consumer that cannot be excluded under applicable law.

10.Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for lost profits, data, goodwill, or renovation costs arising from your use of (or inability to use) the Service or from reliance on AI-generated suggestions. Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) EUR 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11.Indemnity

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from your breach of these Terms, your misuse of the Service, or Your Content, to the extent permitted by applicable law.

12.Suspension & termination

You may stop using the Service and delete your account at any time from within the app. We may suspend or terminate your access if you materially breach these Terms or use the Service in a way that risks harm to others or to the Service. On termination, your right to use the Service ends; you may export Your Content before your account is deleted, after which it may be removed in line with our Privacy Policy.

13.Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example, in-app or by email). Your continued use of the Service after changes take effect means you accept the updated Terms.

14.Governing law & jurisdiction

These Terms are governed by the laws of [governing-law jurisdiction — placeholder, e.g. Bulgaria / EU], and the courts of that jurisdiction have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you have in your country of residence.

15.Contact

Questions about these Terms? Contact Frameless Design Ltd at [contact email — placeholder], or by post at [registered address — placeholder].